Shipping Policy
At DareDevil Mower, we understand the importance of a seamless shipping process to ensure that your order reaches you promptly and in excellent condition. Please take a moment to review our shipping policy for a clear understanding of how we handle the shipping of your products.
1. Shipping Questionnaire:
Upon placing an order, we will send you a shipping questionnaire to gather necessary details for a smooth delivery process. This questionnaire will request essential information, including your preferred contact details, and any specific instructions you may have regarding the delivery.
2. Scheduling Pick-Up:
Once we receive your completed shipping questionnaire, our dedicated team will promptly initiate the shipping process. We work closely with trusted LTL (Less Than Truckload) companies to coordinate the pick-up of your order.
3. Tracking Information:
After your order has been successfully picked up and is enroute to its destination, we will send you an email containing the tracking information. This tracking information will allow you to monitor the progress of your shipment and estimate its expected arrival date.
4. Third-Party LTL Companies:
It is important to note that the delivery of your order is handled by third-party LTL companies. While we strive to partner with reliable carriers, please be aware of the following:
Limited Contact: The LTL driver may or may not contact you directly. In some cases, they may reach out to you approximately 30 minutes before the scheduled delivery time to confirm the delivery address and ensure someone is available to receive the shipment.
Third-Party Control: We want to emphasize that DareDevil Mower has limited control over the actions and procedures of third-party LTL companies. While we make every effort to ensure a smooth delivery experience, unforeseen circumstances may occasionally arise.
Additional Notes:
If you have any concerns or specific requirements regarding the delivery of your order, please communicate them clearly in the shipping questionnaire or contact our customer support team at support@daredevilmower.com
In the event of any issues, delays, or discrepancies related to your shipment, please reach out to our customer support team immediately. We are here to assist you in resolving any shipping-related concerns.
Please refer to our Returns and Refunds Policy for information on how to handle any issues related to damaged or incorrect shipments.
At DareDevil Mower, our commitment is to provide you with top-quality products and a reliable shipping experience. We appreciate your trust in us and look forward to serving you. If you have any questions or require further assistance, please do not hesitate to contact our customer support team.
By placing an order for the DareDevil Mower, the customer acknowledges that they have read and understood this shipping policy and agrees to be bound by it.
Thank you for choosing DareDevil Mower. We appreciate your business and look forward to serving you. If you have any questions or concerns about our shipping policy, please do not hesitate to contact our customer service team at support@daredevilmower.com
Returns Policy
We want you to be completely satisfied with your purchase of our DareDevil Mower. We offer a 30-day return policy. This means that you have 30 days from the date of delivery to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase. Customers are responsible for the shipping costs unless the item was damaged during shipping. Please also note that we charge a one-time restocking fee of $250.
To start a return, please contact us at support@daredevilmower.com. We'll send you instructions on how and where to send your package. Please note that we cannot accept returns that weren't first requested through our support email.
Damages and issues
Please inspect your order upon receiving it and contact us immediately if the item is defective, or damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right. We understand that issues may occur from time to time, and we want you to be satisfied with your purchase.
We reserve the right to investigate any claims of misuse or abuse of the DareDevil Mower. If the investigation reveals that the DareDevil Mower was misused or abused, the 1-year warranty may be voided, and the customer will be responsible for any repair or replacement costs.
Additionally, we cannot be held responsible for any damages or injuries that occur as a result of using the DareDevil Mower. It's the responsibility of the user to follow all safety guidelines and operate the DareDevil Mower in a safe and responsible manner.
Exceptions / non-returnable items
Certain types of items cannot be returned, like opened items and custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the undamaged and unopened item you have, and once the return is accepted, make a separate purchase for the new item. Customer will be responsible for shipping cost when returning DareDevil Mower.
Refunds
We will notify you once we’ve received and inspected your return and let you know if the refund was approved or not. If approved, you’ll be automatically refunded using your original payment method within 10 business days. Please remember that it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@daredevilmower.com
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.