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Process of Making a Claim

Posted by Jordan on Feb 1st 2023

To make a claim regarding a DareDevil Mower, please follow the steps outlined below:

1. Troubleshooting: Before making a claim, ensure that you have thoroughly read the user's manual provided with your DareDevil Mower. The manual contains troubleshooting steps and solutions for common issues you may encounter. Follow the troubleshooting instructions carefully and attempt to resolve the problem using the provided guidance.

2. Contact Us: Visit our website and navigate to the "Contact Us" section.

3. Submit a Form: Fill out the contact form with the necessary details. This typically includes your name, email address, phone number, and subject line. In the message section of the form, provide a clear and concise description of the problem you are experiencing with your DareDevil Mower. Be sure to mention any specific issues or malfunctions you have encountered.

Include your order number in the appropriate field of the contact form. The order number is usually provided in the confirmation email or receipt you received when you purchased the mower.

4. Investigation: Once we receive your claim form, our customer service department will investigate the reported issue. If necessary, we may contact you for additional information or clarification. Please ensure that the provided contact information is accurate and current. We usually ask you to send us a video explaining what the problem is. The customer support team will then determine the optimal solution to the problem. In some instances, they may provide troubleshooting steps or instructions to help you resolve the issue on your own. They will avoid sending parts unless absolutely necessary. 

The customer support team will prioritize finding the simplest and most efficient solution to resolve the issue without burdening the customer with unnecessary part replacements.

5. Resolution: If the issue cannot be resolved through troubleshooting, the customer service team will investigate alternative solutions. If the mower is under warranty, the customer service team will then submit a claim to send you a replacement for your parts.

Customer Support: Throughout the claim process, our customer support team will keep you informed about the progress and steps being taken to resolve the problem. We will provide you with updates regarding the expected timeline for resolution and any further instructions you may need to follow.

Remember, our customer support team is dedicated to ensuring your satisfaction with your DareDevil Mower. We strive to provide prompt assistance and find the most appropriate resolution for any issues you may encounter.